Frequent Question
Do you have any question
About Dropshipping Account
We are a professional Dropshipping lingerie service provider, providing one-stop dropshipping service. You can learn about our Dropshipping service on this page.
After registering an account, please go to the upgrade your account page, submit the application, and we will reply you within 24 hours.
Our dropshipping account is free forever, and there will be no additional order fees. You only need to fill out our account upgrade form according to your actual situation, and we will review your application within 24 hours.
Yes, we support global orders. Order delivery can be completed within 7-15 working days.If you want faster, you can contact us anytime.
Your dropshipping order will be confirmed within 24 hours.
You can check the latest status of all your orders on the My Account page.
Yes. We provide customized services, welcome to learn about our OEM services.
Yes. But please submit the amendment request to me as soon as possible. No modification is supported if your order has already been shipped.
There is no MOQ requirement for our Dropshipping orders, and we provide tiered prices to further reduce your costs.
Yes, we support switching your account type, please go to upgrade your account to submit an application.
Generally, we can complete order delivery within 7-15 working days. At the same time, if your order needs faster logistics service, please contact us to get an exclusive quotation.
We provide free product information support, such as product images and CSV files, if you need, please contact us: [email protected]
You can check the latest status of your order on the Orders page in My Account.
Each of our packages will be strictly inspected by the quality inspection team before they are sent out. If you find that your package is seriously damaged, please contact your local logistics company, or contact us, and we will claim compensation from the logistics company for you.
If you have received a defective product, please send a return request to our support team with detailed information. We will respond within 24 hours.
Yes. We support customized services, welcome to learn more: OEM Service.
After you have a wholesale account, you will be able to enjoy more preferential tiered prices and more flexible quotations. Click to learn more: Wholesale Service.
Yes, we support sending product photos for your promotion, please contact us and specify the product photos you need: [email protected]
No taxes or fees are included in our shipping options. You need to pay according to your country's policy. If you need any help, please contact us, we will have professionals to help you.
Yes. If you are still an ordinary account, please upgrade your account first. We have provided different prices for different quantities. At the same time, promotional activities will also be carried out from time to time. If you need to place an order that exceeds the number of pages, or have custom needs, use the "Send Quote" option on the checkout page.
In general. Our shipping time by express is about 7-15 days, by sea is 25-45 days. If you have special requirements on shipping time, please feel free to contact us. We offer flexible shipping options.
About Wholesale Account
You can submit a free account upgrade request to us: Upgrade your account.
Wholesale accounts are more suitable for those clients who already have an established business and need a custom model. Wholesale accounts can enjoy better prices with larger orders.
None of our products in stock have MOQ. If you need customized products, we will ask for a reasonable MOQ. For details, please visit: OEM Service. At the same time, wholesale accounts can enjoy our latest designs，since these have not been officially produced, MOQ will be set according to the situation.
We usually complete approval within 24 hours. When approved, you will receive an email from us.
You can place your order following the normal online shopping process. At the same time, if you need to customize or have other special requirements, you can choose to send a quotation on the checkout page.
All products on our website support wholesale. If you need customized products, you can send us an inquiry.
Yes. We support sending samples. You just need to add the samples you want to the shopping cart and buy them directly. The sample fee will be returned in your formal order.
We have preset some shipping modes, you can choose according to your needs on the order page. If you have special needs, please contact us.
Yes. We support international purchases.
Wholesale accounts do not support multiple addresses by default. You can place an order separately, or Contact Us.
Yes. We offer flexible shipping options. Default express shipping takes about 7-15 working days. Shipping by sea takes 25-45 working days. If you would like to use a faster shipping option, please contact us or send us a quote.
You may modify or cancel an order before it is dispatched. Once an order has been placed, it cannot be canceled or amended. Custom products do not support cancellation.
Our wholesale account is permanently free and will not charge any VIP fees. You only need to fill in the account upgrade application form according to our requirements, and we will review your application within 24 hours.
Our prices do not include any taxes and fees. You need to pay according to the requirements of your country.
Yes, by default we will not include any of our information in your order. At the same time, we also provide one-stop customization service.
Yes. We support customized services, welcome to learn more: OEM Service.
After you have a wholesale account, you will be able to enjoy more preferential tiered prices and more flexible quotations. Click to learn more: Wholesale Service.
Yes, we support sending product photos for your promotion, please contact us and specify the product photos you need: [email protected]
No taxes or fees are included in our shipping options. You need to pay according to your country's policy. If you need any help, please contact us, we will have professionals to help you.
Yes. If you are still an ordinary account, please upgrade your account first. We have provided different prices for different quantities. At the same time, promotional activities will also be carried out from time to time. If you need to place an order that exceeds the number of pages, or have custom needs, use the "Send Quote" option on the checkout page.
In general. Our shipping time by express is about 7-15 days, by sea is 25-45 days. If you have special requirements on shipping time, please feel free to contact us. We offer flexible shipping options.
About Custom Service
We provide We provide almost all customized services you need, including packaging, labels, colors, customized sizes and models, etc., any service you need. At the same time, we try to keep the MOQ as low as possible. Welcome to: OEM service.
Due to the complexity of custom orders, we do not support placing custom orders online. Please contact us to discuss specific details of your order before placing an order.
Yes, we provide brand customization service for dropshipper and keep minimum MOQ. At the same time, we also provide free inventory service, which can be applied to your future orders for free. Welcome to: Dropshipping Service.
The minimum order quantity for custom color and size options is 100 pieces per SKU.
The MOQ for custom mockup design is 300pcs. May be increased or decreased according to the actual situation.
Of course, if your needs are beyond the range of services we have listed, we are willing to discuss.
We need to confirm according to your order. Under normal circumstances, the production cycle is 2-4 weeks. We will confirm the delivery date with you before the official transaction.
Yes, we offer an inventory service to keep your custom content for future orders at no additional cost.
Pricing will vary due to different customization requirements. Complicated designs or special materials may incur additional costs.
You can contact us directly to get an accurate quotation according to your specific customization needs.
Yes, we provide samples for quality check and potential improvement.
Customized model, color and size need to pay a sample fee of USD 80 -100, which is refundable after the official order is placed
There is a one-time fee for custom care labels, hang tags, logos, etc. For color, size or model customization, we need to pay a deposit of 50% of the order amount.
We need your brand certificate and brand production authorization letter to confirm brand ownership and ensure smooth customs clearance. We also need your detailed customization requirements.
We adhere to a strict confidentiality policy, and can sign a non-disclosure agreement before the project starts to ensure that your design will not be stolen.
It is best if you can provide complete design files. If you are not a professional, you can also provide some sketches and reference pictures, our professional designers and production team will work on turning your vision into tangible products.
Yes, you can use your custom branding elements across multiple orders. We offer an inventory service to reserve your custom content for future orders at no additional charge.
Do you offer returns for your custom products?
We do not provide returns for custom made products. We check the quality of each product between shipments. If you receive products with quality defects, we will negotiate compensation.
About Shipping & Delievery
Our shipping fee will be charged according to the destination and shipping method, you can enter your address in the cart page to get an estimated shipping fee.
The logistics company will update the logistics cost from time to time according to market conditions. We will also modify our shipping cost according to the actual situation. If you have any questions about the freight, you can contact us at any time or choose "Quote" when placing an order, and we will re-quote according to your order.
We cooperate with most logistics companies and have VIP exclusive prices, such as FedEx, DHL, UPS, TNT, EMS, etc. We will choose the right logistics service provider according to your order.
Yes. We support worldwide shipping. Generally, we can deliver the goods to you or your customers within 7-15 days. You can also contact us if you need faster or more economical shipping methods.
According to different countries and the shipping method you choose when placing the order. But generally, we can finish the delivery within 7-15 days. If shipped by sea, it will take about 25-45 days.
You can find your order in my account - Orders, if you don't mind. We will also send the tracking number to your mailbox.
You can log on to the logistics company's website to check the latest progress of your logistics. Or contact us directly.
Yes. We offer flexible shipping options. If you need to get faster shipping, please contact us. We will provide you with a more suitable shipping method for you.
We can modify your address before your official order is sent out. However, if your order has already been sent, we will try to contact the logistics company, but unfortunately, we cannot promise that it can be modified.
Our packages are strictly inspected before they are sent out. If the package you received is damaged, please get in touch with us, and we will ask the logistics company for compensation.
When you find your package is missing, please get in touch with us immediately. We will check it for you, and if the box is confirmed to be lost, we will resend it for you.
Usually, our international shipping will not charge you fees other than the shipping cost. However, your country's customs may require you to pay taxes.
Your order will be charged When the demand exceeds the tax-free amount in your country. For example, the United States charges a tax on orders over $800, while Mexico charges $50. Please be sure to learn more about your country's customs policy before placing an order. If you need any help, you are welcome to contact us.
Yes. If you need it, please state your needs in the order notes.
When we ship your order, we will send your order tracking information to your email. At the same time, you can also check the latest progress of the order in your account
It may be that the courier company's courier has not completed the delivery, please wait patiently, or contact the local courier company. If you still haven't received it, please contact us for assistance.
Yes. We will send the tracking number to the mailbox. You can also check it in your account.
If you need to change the shipping method, please contact us in time. If your order has already been placed, it cannot be amended.
No taxes or fees are included in our shipping options. You need to pay according to your country's policy. If you need any help, please contact us, we will have professionals to help you.
Yes. If you are still an ordinary account, please upgrade your account first. We have provided different prices for different quantities. At the same time, promotional activities will also be carried out from time to time. If you need to place an order that exceeds the number of pages, or have custom needs, use the "Send Quote" option on the checkout page.
In general. Our shipping time by express is about 7-15 days, by sea is 25-45 days. If you have special requirements on shipping time, please feel free to contact us. We offer flexible shipping options.
About Order
Yes, we have many preferential policies. First, if you are a regular user, you can upgrade your account for free and get almost half the price. At the same time, we'll be able to launch some promotional activities occasionally; we'd like to pay attention to us.
Yes. If you need to modify your order information, please contact us in time. Once your order has been placed, it will not be possible to modify any information.
We support PayPal, credit card, T/T, and Western Union payment.
You can go to: My Account --> Orders. Check the status of your order. We will also send order information to your email.
We support order cancellation when your order has not been shipped. Your money will be refunded the way it came from.
You can find your order in my account - Orders, if you don't mind. We will also send the tracking number to your mailbox.
For products in stock, we have no MOQ requirement. If you are our premium customer, we will provide tiered prices. FREE ACCOUNT UPGRADE: Upgrade your account.
If you are an ordinary user, please upgrade your account for free first. If you already have a premium account, please refresh the page or clear the browser cache and restart the browser and try again. If you still need help, please feel free to contact us.
You can see the latest status of your order in the My Account interface. If it is due to payment failure, please get in touch with us.
Unnecessary. But we recommend you create an account and apply for a free account upgrade; you will get a better price and priority support.
When you place an order, we will confirm your order within 24 hours. If any product in your order is out of stock, we will notify you to replace the product or exclude the out-of-stock product.
There are no restrictions. You are free to place any number of orders according to your business situation.
Please be patient. We need 1-3 days to process the order. At the same time, the logistics company also needs some time to update the logistics status. But if your order has not been updated for a long time, please get in touch with us.
Yes. We will confirm your order within 24 hours.
At the bottom of the payment page is a place to enter the promo code.
Yes. We offer different prices according to various quantities. If you need to customize or the order quantity is large, you can send us a quotation request on the product or checkout page.
You can see the latest status of your order on the My Account page. We will also keep you updated on the progress of your order by email.
We welcome you to contact us. We will arrange a free reshipment for you.
When we receive your order, we will confirm your order within 24 hours.
It may be because the payment company has determined that your account is at risk. Please make sure your network environment is safe. Or contact your bank.
When the amount of your order is within the customs duty threshold of your country, you will not need to pay tax under normal circumstances. For example, the United States does not charge tariffs on orders under $800. For details, please take a look at the customs of your country.
We will confirm your order within 24 hours and complete the delivery within 72 hours.
We usually confirm within 24 hours. If you need to be sure soon, please get in touch with us via the live chat function.
About Return Policy
Welcome to our return policy for details.
You need to send us a return request within 3 days of receiving the goods and tell us the reason for the return.
Yes. We are not responsible for the return shipping cost of the product.
Please email us: [email protected]
We will process your return request within 24 hours of receiving your email.
We are very sorry, we will actively deal with this accident. Please send clear photos to our email, we will reply you within 24 hours： [email protected]
Your refund will be returned to the original source. If paying with PayPal, you will receive your refund within 1-3 business days. If paying by credit card, depending on the bank not provided, you will receive your refund within 10-20 days.
Yes. If you need to return products, please ensure they are in their complete original condition.
Yes. You can explain it in the communication email with us.
Please send us an email and explain your problem：[email protected], if it is because of our product quality problem, we will refund directly.
First of all, you need to send us a return application in advance. After approval, please return the product in its original state. Please see our refund policy for details.
Can't. Therefore we do not accept returns of products that have already been used.
Yes. You need to return the product after getting our approval.
We do not support replacement products.
Yes. But please inform us by email in advance.
All custom products are non-returnable.
Yes. Please submit a request to us before returning it： [email protected]
We do not support any returns other than quality problems. Orders can be canceled by contacting us before the order is dispatched.
Need to talk to us more?
Any Questions Or Need Quotation？Just Write Us A Message!
- ADDRESS
Liuqing Second District Beiyuan Street, Yiwu City, Zhejiang Province，322000
